Leo Fischer
leo.fischer@email.com | +353 85 555 0164 | Dublin, Ireland
Ms. Aoife Byrne
Harbourline Insurance
Re: Application for Senior UX Designer
Dear Ms. Aoife Byrne,
I'm applying for the Senior UX Designer role at Harbourline Insurance. I went through your car insurance quote on my phone last week and it was refreshingly short, until the step that asks for previous claims, where the wording made me unsure what counted. Making complex, high-stakes forms feel simple is the work I do every day, and I'd like to do it for Harbourline.
At Coinvault I designed the identity verification flow for our app. Interviews and session recordings showed people dropped out when asked to photograph documents without knowing why, so I rewrote each step to explain what we needed and why, added live photo checks, and tested three versions with 24 users before launch. Completion rose from 58% to 76%, and support tickets about verification fell by 40%. I worked closely with our product manager and four engineers throughout, and I keep our design system in Figma up to date so the team can build quickly.
My case study for this project is at leofischer.design/verify. Thank you for your time; I'd be glad to talk through my process.
Best regards,
Leo Fischer