Natalie Hayes
natalie.hayes@email.com | +971 50 555 0143 | Dubai, UAE
Mr. David Fernandes
Crescent Digital Bank
Re: Application for Senior Business Analyst
Dear Mr. David Fernandes,
I'm applying for the Senior Business Analyst role at Crescent Digital Bank. Your plan to open accounts for small businesses entirely through the app is close to the project I've just finished at Gulfstar Bank, and I'd like to bring what I learned from it to your team.
At Gulfstar I led requirements for our new mobile onboarding journey. I ran workshops with compliance, operations and three branch teams, mapped the old process (which took up to three days and two branch visits), and wrote 140 user stories with clear acceptance criteria for two development squads. I also planned user acceptance testing with 30 branch staff. Once it went live, a standard account opened in about 20 minutes, and onboarding complaints fell by more than half in the first quarter.
I'm comfortable in Jira and Confluence, write SQL to check data before and after a release, and work in both English and Arabic with business users. I'd welcome the chance to talk about your SME onboarding plans. Thank you for your time.
Kind regards,
Natalie Hayes