Shreya Das
Hotel Management Graduate
shreya.das@email.com | +91 98310 46275 | Kolkata, India | linkedin.com/in/shreyadashospitality
Professional Summary
Hotel management graduate with 22 weeks of industrial training at a 5-star resort across front office, F&B service, housekeeping and kitchen. Handled 60+ check-ins a shift on Opera PMS during peak season and wants to start as a front office associate or guest relations executive.
Education
B.Sc, Hospitality and Hotel Administration
2022 – 2025
Institute of Hotel Management, Kolkata, Kolkata
CGPA 8.2/10. Best Front Office Trainee of the batch (2024). Coursework: front office operations, F&B service, accommodation operations, food production, hotel accounts.
Work Experience
Industrial Trainee
Jun 2024 – Nov 2024
The Grand Orchid Resort, Goa (5-star, 210 rooms)
- Front office: handled 60+ check-ins and check-outs a shift on Opera PMS during the peak season at 94% occupancy.
- F&B service: served 120 covers a dinner shift in the all-day dining restaurant and set up banquets for 3 weddings of 400 guests.
- Housekeeping: checked 16 rooms a shift against the 52-point room standard.
- Received 14 guest mentions by name on TripAdvisor and in feedback forms.
Event Volunteer
Nov 2023 – Nov 2023
Kolkata International Film Festival
- Managed guest registration and seating for 1,500 visitors a day over 8 days.
Skills
Hospitality: Front office operations, guest relations, check-in and check-out, F&B service, banquet setup, housekeeping standards, basic food production, grooming and etiquette
Systems: Opera PMS, IDS Next, Micros POS, MS Excel
Certificates
FoSTaC Food Safety Supervisor, FSSAI
2024
Opera PMS Front Desk, Oracle Hospitality
2024
Languages
Bengali (Native) • English (Fluent) • Hindi (Fluent) • French (Basic)