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Receptionist resume example

A receptionist is the first person visitors meet, so employers look for warmth, reliability and the ability to juggle phones, people and systems at once. Show volume and the extra tasks you handled.

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Why this resume works

  • Every bullet starts with a verb and ends with a result, most with a number.
  • The skills a receptionist job post asks for appear in the Skills section and again inside the bullets.
  • A single, standard layout (Classic) that applicant tracking systems read top to bottom.
  • Standard headings (Summary, Work Experience, Education, Skills) so the ATS files each part correctly.

Chloe Martin

Receptionist

chloe.martin@email.com • +61 423 555 019 • Melbourne, Australia

Professional Summary

Front desk receptionist with 4 years of experience in corporate and medical offices. Greets 100+ visitors and handles 80 calls a day while managing bookings, deliveries and office supplies. Friendly, unflappable and fast with new systems.

Work Experience

Receptionist

2022 – Present

Yarra Legal Partners

  • Greet 100+ clients and visitors a day and manage security sign-in for a 3-floor office.
  • Answer and route 80 calls a day across a 12-line phone system.
  • Manage meeting room bookings for 60 staff, ending double bookings with a shared calendar.
  • Order supplies and manage the reception budget, cutting spend by 10%.

Medical Receptionist

2020 – 2022

Southbank Family Clinic

  • Booked appointments for 5 GPs and checked in 70 patients a day.
  • Processed payments and Medicare claims accurately.
  • Sent reminder messages that reduced missed appointments by 20%.

Education

Certificate III, Business Administration

2019 – 2020

Box Hill Institute, Melbourne

Skills

Front desk: Visitor management, multi-line phones, appointment scheduling, mail and deliveries, cash handling, customer service

Software: Microsoft 365, Google Calendar, Envoy, Best Practice (medical), Xero

Certificates

First Aid Certificate (HLTAID011), St John Ambulance Australia

2025

Languages

English (Native) • French (Conversational)

Example receptionist resume · Classic template · made-up person

Receptionist resume summary examples

Two or three lines at the top: your years of experience, your strongest skills, and the result you are known for.

This example

Front desk receptionist with 4 years of experience in corporate and medical offices. Greets 100+ visitors and handles 80 calls a day while managing bookings, deliveries and office supplies. Friendly, unflappable and fast with new systems.

Entry level

Friendly and organized team member with 2 years of retail and café experience serving 150+ customers a day. Confident on the phone, quick with computers, and ready to be the welcoming first face of a busy office.

Experienced

Front-of-house manager with 9 years of experience in corporate offices. Leads a team of 4 receptionists, manages facilities and visitor systems, and created the onboarding process for all new reception staff.

Write your own with the free summary generator →

Receptionist resume bullet points

Use them as a pattern, not a copy: swap in your own numbers. If you don't have a number, describe the before and after.

  • Greet 100+ visitors a day and manage security sign-in for a 3-floor office.

  • Answer and route 80 calls a day on a 12-line phone system.

  • Ended meeting-room double bookings by setting up a shared calendar for 60 staff.

  • Cut reception supply spend by 10% through careful ordering.

  • Booked appointments for 5 doctors and checked in 70 patients a day.

  • Reduced missed appointments by 20% with reminder messages.

  • Processed payments and insurance claims accurately at the front desk.

  • Trained 3 new receptionists on phones, systems and visitor procedures.

Turn your own duties into bullets with the free bullet point generator →

Skills and ATS keywords for a receptionist resume

Skills that often appear in receptionist job posts. Add only the ones you really have, in the same words the post uses, and check every job post for its own.

  • Receptionist
  • Front desk
  • Customer service
  • Visitor management
  • Multi-line phone
  • Appointment scheduling
  • Calendar management
  • Data entry
  • Microsoft Office
  • Administrative support
  • Cash handling
  • Mail handling
  • Communication skills
  • Multitasking
  • Booking systems
  • Confidentiality
  • Office supplies
  • Medical receptionist
  • First aid
  • Professional appearance
Receptionist cover letter example →See which keywords your resume is missing for a real job →

How to write a receptionist resume

  1. 01

    Show the volume you handle

    Calls a day, visitors a day, doctors or staff supported. Numbers show you can handle a busy front desk.

  2. 02

    Name the systems

    Phone systems, booking software, visitor sign-in tools. Being ready from day one is a big plus for employers.

  3. 03

    Mention extra responsibilities

    Supplies, payments, room bookings, first aid. Receptionists who take on more get hired and promoted faster.

  4. 04

    Keep it to one page

    A clean, one-page resume shows the same organization you'd bring to the front desk.

Receptionist resume, section by section

Header

Name, "Receptionist", phone, a professional email and city. Chloe has no LinkedIn, which is fine for many reception roles; a clear phone number and an email based on your name matter more.

Summary

Her summary gives years, the two settings she's worked in (corporate and medical), her volume (100+ visitors and 80 calls a day), her extra duties (bookings, deliveries, supplies) and three words about her manner. Volume tells a manager she can handle a busy front desk.

Work experience

Her law firm role covers visitors (100+ a day and security sign-in for 3 floors), phones (80 calls on a 12-line system), rooms (bookings for 60 staff with no more double bookings) and money (supplies spend down 10%). Each bullet is a different part of the job, with a number.

Medical role

The clinic role shows patient work: appointments for 5 GPs, 70 check-ins a day, payments and Medicare claims, and reminders that cut missed appointments by 20%. The claims bullet would be stronger with a number, like claims a week; add one if you can.

Skills

Front desk skills (visitor management, multi-line phones, scheduling, mail, cash handling) and named systems: Microsoft 365, Envoy for visitors, Best Practice for the clinic, Xero for accounts. Naming the systems tells the employer you'll learn theirs quickly.

Certification and languages

A current first aid certificate and a second language are both real advantages at a front desk, so list them in their own sections.

Entry-level to senior receptionist resume bullet points

Entry level (0–1 year)

  • Greet 60 visitors a day at a busy gym front desk and answer membership questions.
  • Answer the main phone line and take accurate messages for 20 staff.
  • Sort incoming mail and deliveries and log courier pickups.
  • Learned the booking system in my first week and ran the desk alone from week two.

Receptionist (2–5 years)

  • Run the front desk for a 200-person office, including visitor badges and contractor inductions.
  • Book travel and hotels for 15 staff and keep a shared travel calendar.
  • Handle petty cash and reconcile it weekly with no discrepancies.
  • Set up a visitor sign-in tablet that replaced the paper book and sped up check-in.

Senior receptionist / office coordinator (5+ years)

  • Coordinate front-of-house for 2 floors and supervise 2 receptionists.
  • Re-tendered cleaning, catering and security contracts, saving $6,000 a year.
  • Planned an office move for 90 staff over one weekend with no lost equipment.
  • Wrote the front desk procedures manual used to train new staff.

Mistakes to avoid on a receptionist resume

  • Only describing the job

    "Answering phones and greeting visitors" is what every receptionist does. Add how many, how busy, and what you improved.

  • An unprofessional email address

    Your email is often the first thing the employer sees. Use one based on your name, not a nickname from school.

  • Ignoring privacy

    Medical and legal receptionists handle confidential information. A line showing you follow privacy rules, without sharing any details, builds trust.

  • A busy design

    Bright colors, photos and graphics can distract and confuse applicant tracking systems. A clean, simple layout shows the same calm you bring to a front desk.

Key takeaways

  • Show the volume you handle: visitors, calls and bookings.
  • Name the phone, booking and visitor systems you've used.
  • Include extra duties like supplies, budgets and petty cash.
  • List first aid and languages in their own sections.

Questions about receptionist resumes

What's the most important skill for a receptionist?
Customer service: staying warm and calm while handling many things at once. Show it through volume and results, not just the phrase.
Can I become a receptionist with only retail experience?
Yes. Retail and hospitality build the same skills. Highlight customers served, phone work, cash handling and any bookings you managed.
Should I include languages?
Yes. A second language is a real advantage at a front desk serving the public.
Should I include my first aid certificate?
Yes. Receptionists are often the first person to respond when something happens in the office or clinic, and many employers value a current first aid certificate. List it with the course code and year.
How is a medical receptionist resume different from a corporate one?
A medical receptionist resume shows patient bookings, check-ins, billing and claims, privacy, and the practice software. A corporate one shows visitor management, security sign-in, meeting rooms and phone systems. Chloe has both, so each role shows its own kind of work.

Sources

Duties, pay, education and job outlook for receptionists in the US: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook.

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