Amelia Ross
Scrum Master (PSM II, SAFe)
amelia.ross@email.com | +1 (416) 555-0148 | Toronto, ON | linkedin.com/in/ameliaross
Professional Summary
Scrum master with 6 years of experience coaching software teams in insurance and digital agencies, currently serving 3 product teams of 22 people. Helped teams go from missing most sprint goals to meeting them reliably, cut cycle time with smaller stories and WIP limits, and runs PI planning for a 9-team release train. PSM II and SAFe Scrum Master certified.
Work Experience
2021 – Present
Scrum Master
Maplebrook Insurance
- Coach 3 Scrum teams (22 people) building the claims and policy apps; sprint goals met rose from 4 in 10 to 8 in 10 over a year.
- Brought average cycle time from 11 days to 5 by splitting stories, adding WIP limits in Jira and holding a mid-sprint check.
- Facilitate quarterly PI planning for a 9-team release train, mapping 140 dependencies on the program board.
- Set up a blocker log with the engineering manager; median time to clear a blocker fell from 6 days to 2.
2018 – 2021
Project Coordinator, later Scrum Master
Northpeak Digital
- Moved 2 agency teams from fixed-scope plans to two-week sprints with client demos.
- Ran retrospectives that produced 60+ team actions, tracking each to done.
- Cut late client deliveries from 1 in 3 to 1 in 10 by introducing a definition of done.
Skills
Agile practice: Scrum, Kanban, SAFe, sprint planning, retrospectives, backlog refinement, PI planning, coaching, facilitation, conflict resolution, flow metrics
Tools: Jira, Confluence, Azure DevOps, Miro, Jira Align, Excel
Education
2014 – 2018Toronto
BComm, Business Technology Management
Toronto Metropolitan University
Certificates
Professional Scrum Master II (PSM II), Scrum.org
2022
SAFe Scrum Master (SSM), Scaled Agile
2023